As Fairchild Industries brings its policies and practices up to ISO standards, the changes are both exciting and challenging. For years, we have built our reputation upon providing customers with the product selection, quality and attention to order detail they need to make doing business with us pleasant and profitable. With ISO, we are casting those quality practices into firm policies and appointing experienced people to ensure they are carried out. Documenting our practices and procedures will allow us to continue to develop new customers and markets.
ISO Certification requires regular input from customers. Thus,in a customer satisfaction survey conducted between April and July of this year, we asked 30 of our top buyers to rate Fairchild Industries on our customer service, inquiry response time, quality issues response time, meeting purchase specifications, meeting packaging requests, meeting ship dates and pricing competitiveness. Across the board, we were rated very good or excellent. Thank you to everyone who responded.
Meanwhile, we continue to add products to our inventory. A new catalog of more than 40 push-on trim seal profiles has just been produced. Why not email us for your copy at info@fairchildind.com? In the next few weeks, you will be able to review it online at www.fairchildind.com.